Head of Compliance & Business Improvement

Head of Compliance & Business Improvement user case

Damian McErlain is CFM's Head of Compliance & Business Improvement, and is responsible for ensuring each and every project stays compliant with client, contract and regulatory requirements.

Damian uses SustainIQ continuously throughout his role, identifying opportunities in the data to improve business operations, reduce negative environmental impacts and work toward longer-term objectives outlined in CFM's sustainability & CSR strategy.

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How are CFM using SustainIQ?

CFM report on ESG & sustainability using SustainIQ's four pillar reporting methodology. Across all business sites and projects, CFM capture key environmental, social and economic data to then report back against key performance indicators (KPIs) in real-time on a site and corporate level.

To report on all waste management and waste compliance data, including:
- Total tonnage of actual waste year-on-year
- Waste material breakdowns to identify outliers and opportunities for reduction
- Waste transfer notes (WTNs) being logged and collected on SustainIQ to stay compliant with contractor Duty of Care
- Waste minimisation planning

GHG emissions monitored in scopes 1, 2 and 3, including:
- Mains electricity across all sites and locations in scope 2
- Waste transport in scope 3
- Mobile combustion emissions in scope 1
- Stationary combustion emissions in scope
To capture internal and external social value information, including:
- Indirect and direct apprenticeships
- Health & safety initiatives
- Community and volunteering initiatives
- Fundraising and charitable donations
- Education and stakeholder engagements.

Benefits for CFM

CFM gain significant time-savings from SustainIQ, all while improving data quality by using technology integrations for instant calculations and driving competitiveness with a full library of exportable reports that support the tendering process.

SustainIQ's Waste Reporting provides Damian with an insight to waste processes company-wide
- Damian can identify what materials are being procured and wasted, and in future years identify how to reduce quantities bought in order to save the business money
- SustainIQ logs and retains all WTNs on file, providing Damian with a paper trail to present to the Environment Agency should there ever be the need, keeping CFM compliant and protected
Previously, Damian had no means to centralise compliance data, making it hard to identify improvement opportunities - SustainIQ pulls all data in to one place, allowing for easier, quicker analysis
Using an input app, APIs and bulk data uploads, SustainIQ saves CFM on average 34% of time on reporting across all business sites, leading to cost-savings
Touch-of-a-button reports can be exported to support PQQs & tender applications in future bids, increasing CFM's overall competitiveness.

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People, places and the planet are at the core of our 10-year Vivid Vision here at Combined Facilities Management. In my role, having data and information to both track progress toward goals and identify opportunities for improvement is crucial.

SustainIQ has been transformational for our business in helping us level up our sustainability reporting approach, and gain a deeper understanding of our true performance and impact across all areas of our ESG strategy.

Damian McErlain

Head of Compliance & Business Improvement

CASE STUDY

Combined Facilities Management (CFM)